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Terms and Conditions

Last updated

About these terms

These terms apply when you browse this website or order from Evansys Technologies (“we”, “us”). By placing an order or using the site, you agree to them. If you don't agree, please don't order from us.

You must be at least 18 and able to enter into a contract to order from us. If you order on behalf of a business, you confirm you are allowed to do so.

Using the website

You're welcome to browse and shop for personal or business use. In return, please don't:

  • give false or someone else's details when ordering;
  • use bots, scrapers or similar tools to copy our content, or put an unreasonable load on the site;
  • try to break into, probe or disrupt the site or the systems behind it, or introduce malicious code;
  • use the site for anything unlawful or to defraud us or others.

We may refuse service or block access if these rules are broken. Some of these actions are also offences under the Computer Misuse and Cybercrimes Act, 2018.

Products and prices

We take care to describe products accurately, but screens differ and manufacturers change specifications, so colours, packaging and minor details may vary slightly from the photos.

  • Prices are in Kenya Shillings (KES).
  • Prices [include / exclude] VAT. The price shown at checkout is the price we will charge for the items, before any delivery charge we confirm with you.
  • Stock changes quickly. A product showing on the site is not a guarantee that it is available.
  • If a price or product detail is clearly wrong, we'll contact you before dispatch. You can then choose to go ahead at the correct price or cancel for a full refund of anything you've paid.

How ordering works

  1. You send an order request using the checkout form. We email you a reference once it's sent.
  2. We confirm with you by phone, email or WhatsApp. We check availability, the delivery address, any delivery charge and how you'll pay.
  3. Your order becomes final when we confirm it to you. That is when a contract is formed between you and us.

Until step 3, either of us may withdraw the request. We may decline or cancel an order, for example when an item is out of stock, we can't deliver to your area, we can't reach you to confirm, or we suspect fraud. If that happens we will tell you promptly and refund anything you have already paid.

Please check your details before you submit. If something is wrong, contact us as soon as you can and we'll correct it if the order hasn't been dispatched.

Payment

The website does not take payments. When we confirm your order, we'll tell you the accepted payment methods, which are [M-Pesa, bank transfer, cash on delivery, card on delivery, etc.], and when payment is due.

  • Only pay using the details we give you in a confirmation from +254726772499 or info@evansystechnologies.com. If anyone else asks you to pay on our behalf, contact us first.
  • We keep items reserved for [24 hours] after confirmation. After that, we may release them if payment hasn't been arranged.
  • You're responsible for any fees your bank or mobile-money provider charges you.

Delivery

We deliver to [Nairobi and other areas in Kenya]. We'll confirm the delivery charge and estimated time with you when we confirm your order.

  • Typical delivery times are [1–2 working days within Nairobi and 3–5 working days elsewhere in Kenya]. These are estimates, not guarantees, but we will tell you promptly about any significant delay.
  • Please check the item (and, for electronics, that it powers on) when you receive it, and tell us right away about any visible damage or missing parts.
  • The goods are our responsibility until they are delivered to you. After that, they are your responsibility.
  • If delivery fails because you were unreachable or gave an incorrect address, we may charge a reasonable fee for re-delivery.

Returns, refunds and warranty

Your legal rights come first. Under the Consumer Protection Act, 2012, goods must be of acceptable quality and match their description. Nothing in these terms limits those rights.

Faulty, damaged or wrongly described items. Contact us within [7] days of delivery with your order reference and a description or photos of the problem. We will repair, replace or refund the item, depending on what is appropriate.

Change of mind. [Choose one: “We don't accept returns for change of mind.” or “You may return unused items in their original packaging within X days of delivery.”]

Manufacturer warranty. Many products, especially phones and electronics, carry a manufacturer's warranty of [12 months]. The warranty covers manufacturing defects. It normally does not cover physical damage, liquid damage, misuse, unauthorised repairs, or consumables and accessories such as cases and cables. We'll help you make a warranty claim; the repair or replacement is carried out under the manufacturer's terms.

Refunds. Approved refunds are paid within [10] working days, using the same method you paid with unless we agree otherwise.

Our content

The design, text, logos and original images on this site belong to Evansys Technologies or our licensors, and product names and brands belong to their owners. You may view the site and print pages for your own use, but you may not copy, republish or sell our content without our written permission.

Links to other websites

We may link to other websites for your convenience. We don't control them and aren't responsible for their content or privacy practices, so check their terms before using them.

Our responsibility to you

We aim to keep the site available and accurate, but we can't promise it will always be free from interruptions or errors, and we may update or remove content at any time.

Subject to the next paragraph, we are not liable for indirect losses, such as lost profits or lost business, or for losses we could not reasonably have foreseen. Our total liability for any order is limited to the amount you paid us for it.

Nothing in these terms excludes or limits liability that cannot be excluded by law, including for death or personal injury caused by negligence, fraud, or your rights under the Consumer Protection Act, 2012.

We're not responsible for delays or failures caused by events outside our reasonable control, such as strikes, severe weather, outages or supplier problems. We'll keep you informed if that affects your order.

Your personal data

We handle your personal data as described in our Privacy Policy, which forms part of these terms.

Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. An order is governed by the terms in force when we confirmed it, so later changes don't affect an order you've already placed.

Governing law and disputes

These terms are governed by the laws of Kenya. If you're unhappy with something, contact us first so we can try to fix it. Most issues are settled quickly that way.

If we can't resolve it, either of us may take the matter to the Kenyan courts. This does not affect any right you have to approach a consumer protection or regulatory body.

General

  • Whole agreement: these terms, together with the Privacy Policy and your order confirmation, are the full agreement between you and us about your order.
  • If a part is unenforceable: the rest of the terms stay in force.
  • No waiver: if we don't enforce a term straight away, we can still enforce it later.
  • Transfers: you may not transfer your order to anyone else without our agreement. We may transfer our rights to a successor to our business.

Contact us

Questions, problems with an order, or a warranty claim? Reach us at:

Please quote your order reference so we can help you faster.

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